The Broad Way

[ Sharp Mind · Sharp Blade · Sharp Spirit ]

root@construct:~
/every-app-is-a-chat-app-now-and-i-hate-it
$_
<-- back to /rants
2026-03-02//RANT

Every App Is a Chat App Now and I Hate It

Everything has a chat interface now. Customer support? Chat. Banking? Chat. Ordering food? Chat. Filing taxes? Believe it or not, also chat. I tried to change my flight the other day. Instead of a button that says "Change Flight" I got a chatbot named Maya who asked me how my day was going. Maya, my day is going TERRIBLY, that is why I am changing my flight. "Conversational UI" is just a fancy way of saying "we could not design a proper interface so we made you type sentences at a computer like it is 1983." We had buttons. We had dropdowns. We had FORMS. Beautiful, structured, predictable forms. You click, you select, you submit. Done. Now I have to NEGOTIATE with a text box. "I would like to cancel my subscription." "I am sorry to hear that! Can you tell me why?" NO. Just cancel it. "Let me transfer you to our retention specialist." THERE IS NO SPECIALIST. YOU ARE A LANGUAGE MODEL. Your toaster will have a chat interface soon. "Hey, I would like my bread toasted." "Sure! How toasted?" "Medium." "Great choice! Did you know we also offer bagel mode?" JUST TOAST THE BREAD.
The Broad Way | Kinho.dev